Refund Policy

Last Updated: March 2026

Thank you for shopping with Jaira. We strive to provide quality products and a smooth shopping experience for our customers. Please read our refund and cancellation policy carefully.

Return / Exchange Policy

At Jaira, we offer a 7-day exchange policy only.

Customers can request an exchange within 7 days of receiving the product if the item is damaged or defective.

Please note the following conditions:

• Refunds are not available.

• Products can only be exchanged for the same item or a replacement.

• Exchange requests must be made within 7 days of delivery.

Damaged or Defective Products

If you receive a damaged or defective product, you must provide proof when requesting an exchange.

To process your request, please send the following to our email:

• Clear photos of the damaged product

• Unboxing video showing the damage clearly

This helps us verify the issue and process your exchange request faster.

How to Request an Exchange

To request an exchange, please email us with the required proof:

Email: support@jaira.in

Include the following details in your email:

• Order ID

• Customer Name

• Photos of the damaged product

• Unboxing video

• Brief description of the issue

Our support team will review your request and guide you through the exchange process.

Cancellation Policy

Orders can only be cancelled before they are shipped.

Once the order has been shipped, cancellation will not be possible.